IT Support Specialist
Provide technical support to end users, troubleshoot hardware and software issues, manage user accounts, and maintain IT systems. Ensure smooth IT operations and user satisfaction.
$68,000 to $90,000
Typical civilian range for this role at 180 days.
- 14
- Courses
- 470
- Hours of coursework
- 5
- Certifications
- 5
- Program lengths
Pick the window your branch approves.
Your branch and rank set how long your SkillBridge window can run. The role, the certifications, and the schedule below change with it.
60 day program
IT Support Specialist
What you walk out able to do
- Earns Google IT Support Certificate
- Can provide tier 1 support
- Help desk ready
Target salary
$42,000 to $58,000
Typical civilian range for this role.
Certifications you can earn
Employers hiring this role
Examples of the companies that hire for this work. Placement is never guaranteed.
Week by week
Week 1
Technical Support Fundamentals
Understand IT support role and technical foundations
20 hoursOpen on Coursera
Week 2
The Bits and Bytes of Computer Networking
Master networking concepts and protocols
20 hoursOpen on Coursera
Week 3
Operating Systems and You: Becoming a Power User
Learn Windows, Linux, and macOS administration
30 hoursOpen on Coursera
Week 4
System Administration and IT Infrastructure Services
Manage IT infrastructure and services
20 hoursOpen on Coursera
Week 5
IT Security: Defense against the digital dark arts
Understand security principles and best practices
20 hoursOpen on Coursera
Week 6
Troubleshooting and Debugging Techniques
Systematic problem-solving for IT issues
20 hoursOpen on Coursera
90 day program
IT Support Specialist
What you walk out able to do
- Earns Google IT Support Certificate
- CompTIA A+ ready
- Tier 1-2 support capable
Target salary
$48,000 to $65,000
Typical civilian range for this role.
Certifications you can earn
Employers hiring this role
Examples of the companies that hire for this work. Placement is never guaranteed.
Week by week
Week 1
Technical Support Fundamentals
Understand IT support role and technical foundations
20 hoursOpen on Coursera
Week 2
The Bits and Bytes of Computer Networking
Master networking concepts and protocols
20 hoursOpen on Coursera
Week 3
Operating Systems and You: Becoming a Power User
Learn Windows, Linux, and macOS administration
30 hoursOpen on Coursera
Week 4
System Administration and IT Infrastructure Services
Manage IT infrastructure and services
20 hoursOpen on Coursera
Week 5
IT Security: Defense against the digital dark arts
Understand security principles and best practices
20 hoursOpen on Coursera
Week 6
Troubleshooting and Debugging Techniques
Systematic problem-solving for IT issues
20 hoursOpen on Coursera
Week 7
Crash Course on Python
Introduction to Python programming for IT automation
20 hoursOpen on Coursera
Week 8
Introduction to Git and GitHub
Version control fundamentals for IT automation
20 hoursOpen on Coursera
120 day program
IT Support Specialist
What you walk out able to do
- Earns Google IT Support Certificate
- CompTIA A+ ready
- Azure AZ-900 certified
- Cloud fundamentals proficient
Target salary
$55,000 to $75,000
Typical civilian range for this role.
Certifications you can earn
Employers hiring this role
Examples of the companies that hire for this work. Placement is never guaranteed.
Week by week
Week 1
Technical Support Fundamentals
Understand IT support role and technical foundations
20 hoursOpen on Coursera
Week 2
The Bits and Bytes of Computer Networking
Master networking concepts and protocols
20 hoursOpen on Coursera
Week 3
Operating Systems and You: Becoming a Power User
Learn Windows, Linux, and macOS administration
30 hoursOpen on Coursera
Week 4
System Administration and IT Infrastructure Services
Manage IT infrastructure and services
20 hoursOpen on Coursera
Week 5
IT Security: Defense against the digital dark arts
Understand security principles and best practices
20 hoursOpen on Coursera
Week 6
Troubleshooting and Debugging Techniques
Systematic problem-solving for IT issues
20 hoursOpen on Coursera
Week 7
Crash Course on Python
Introduction to Python programming for IT automation
20 hoursOpen on Coursera
Week 8
Introduction to Git and GitHub
Version control fundamentals for IT automation
20 hoursOpen on Coursera
Week 9
Microsoft Azure Fundamentals AZ-900 Exam Prep
Cloud computing fundamentals and Azure services
120 hoursOpen on Coursera
Week 10
Configuration Management and the Cloud
Cloud infrastructure and automation with Puppet
20 hoursOpen on Coursera
150 day program
IT Support Specialist
What you walk out able to do
- Earns Google IT Support Certificate
- CompTIA A+ ready
- Azure AZ-900 certified
- AWS Cloud Support Associate certified
Target salary
$62,000 to $82,000
Typical civilian range for this role.
Certifications you can earn
Employers hiring this role
Examples of the companies that hire for this work. Placement is never guaranteed.
Week by week
Week 1
Technical Support Fundamentals
Understand IT support role and technical foundations
20 hoursOpen on Coursera
Week 2
The Bits and Bytes of Computer Networking
Master networking concepts and protocols
20 hoursOpen on Coursera
Week 3
Operating Systems and You: Becoming a Power User
Learn Windows, Linux, and macOS administration
30 hoursOpen on Coursera
Week 4
System Administration and IT Infrastructure Services
Manage IT infrastructure and services
20 hoursOpen on Coursera
Week 5
IT Security: Defense against the digital dark arts
Understand security principles and best practices
20 hoursOpen on Coursera
Week 6
Troubleshooting and Debugging Techniques
Systematic problem-solving for IT issues
20 hoursOpen on Coursera
Week 7
Crash Course on Python
Introduction to Python programming for IT automation
20 hoursOpen on Coursera
Week 8
Introduction to Git and GitHub
Version control fundamentals for IT automation
20 hoursOpen on Coursera
Week 9
Microsoft Azure Fundamentals AZ-900 Exam Prep
Cloud computing fundamentals and Azure services
120 hoursOpen on Coursera
Week 10
Configuration Management and the Cloud
Cloud infrastructure and automation with Puppet
20 hoursOpen on Coursera
Week 11
AWS Cloud Support Associate
AWS cloud computing, troubleshooting, and support skills
120 hoursOpen on Coursera
Week 12
Hands-on Introduction to Linux Commands and Shell Scripting
Linux administration and shell scripting for IT automation
20 hoursOpen on Coursera
180 day program
IT Support Specialist
What you walk out able to do
- Earns Google IT Support Certificate
- CompTIA A+ ready
- Azure AZ-900 certified
- AWS Cloud Support Associate certified
- Cisco CCST IT Support certified
Target salary
$68,000 to $90,000
Typical civilian range for this role.
Certifications you can earn
Employers hiring this role
Examples of the companies that hire for this work. Placement is never guaranteed.
Week by week
Week 1
Technical Support Fundamentals
Understand IT support role and technical foundations
20 hoursOpen on Coursera
Week 2
The Bits and Bytes of Computer Networking
Master networking concepts and protocols
20 hoursOpen on Coursera
Week 3
Operating Systems and You: Becoming a Power User
Learn Windows, Linux, and macOS administration
30 hoursOpen on Coursera
Week 4
System Administration and IT Infrastructure Services
Manage IT infrastructure and services
20 hoursOpen on Coursera
Week 5
IT Security: Defense against the digital dark arts
Understand security principles and best practices
20 hoursOpen on Coursera
Week 6
Troubleshooting and Debugging Techniques
Systematic problem-solving for IT issues
20 hoursOpen on Coursera
Week 7
Crash Course on Python
Introduction to Python programming for IT automation
20 hoursOpen on Coursera
Week 8
Introduction to Git and GitHub
Version control fundamentals for IT automation
20 hoursOpen on Coursera
Week 9
Microsoft Azure Fundamentals AZ-900 Exam Prep
Cloud computing fundamentals and Azure services
120 hoursOpen on Coursera
Week 10
Configuration Management and the Cloud
Cloud infrastructure and automation with Puppet
20 hoursOpen on Coursera
Week 11
AWS Cloud Support Associate
AWS cloud computing, troubleshooting, and support skills
120 hoursOpen on Coursera
Week 12
Hands-on Introduction to Linux Commands and Shell Scripting
Linux administration and shell scripting for IT automation
20 hoursOpen on Coursera
Week 13
Introduction to Cloud Computing
Cloud computing concepts, deployment models, and service types
10 hoursOpen on Coursera
Week 14
Introduction to Software Engineering
Software engineering principles and SDLC for IT operations
10 hoursOpen on Coursera
Real coursework from the companies that hire for this role.
14 courses, 470 hours, delivered on Coursera and tracked against your record.
Start the IT Support Specialist track before you separate.
Create your account to check your eligibility window, get command approval underway, and begin the coursework on full military pay.